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Neil3
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38B14337-1491-4DAD-918E-C883E503B1D6.jpeg

 Why is this happening? Can you please help 😊

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Cleoriff
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@Neil3  Not sure what this post is about? Are you attempting to make a payment via Paypal and it's showing the letters relating to that number (as per old keypad?)

If so, delete the app you are using, reinstall and try again.

*The Game Is On*

Girl in a jacket
Message 2 of 12
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MI5
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@Neil3 

Rotate device into landscape mode.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 12
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Neil3
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Hello I have tried that but it won’t rotate.

Message 4 of 12
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MI5
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You need rotation enabling in the phone settings @Neil3 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 12
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Neil3
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It is 😢

E0494222-F6B6-464C-8AD7-68AED3A91EE3.png

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MI5
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I'd try deleting the app and reinstalling then next @Neil3 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 12
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Cleoriff
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@MI5 wrote:

I'd try deleting the app and reinstalling then next @Neil3 


Suggested that in my first post Lol

*The Game Is On*

Girl in a jacket
Message 8 of 12
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MI5
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lol, but you didn't know why wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 12
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Neil3
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I have also tried that and took me ages how to get the App Store back as that’s my download app 🤦‍♂️

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