on 12-08-2019 15:40
The only way without talking to someone, is to add it to a new order at the point of sale.
However, if you Google mobile phone insurnce, you'll find many companies that you can complete online without the need to speak to anyone.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 12-08-2019 16:55
@Pierce If you do a search you will find most companies who offer mobile insurance are cheaper than O2. Also, if you have homeowner's insurance, many policies have cover for mobiles, as do many banks.
on 14-08-2019 10:36
Hi @Pierce , how are you getting on with this since you last posted?
I've moved this topic to our Access for All board as you were querying about discussing insurance while not being able to speak very well - O2 has an Access for You service, which you can be registered to, and the team can then look into setting up the insurance claim on your behalf. Let us know if you'd be interested in registering for this service. It might be useful to you in future communications with customer service as well.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?