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Level 1: Joiner
Posts: 1
Registered: ‎12-08-2019


Is there anyway of buying insurance on the 02 app as my speech isnt very good an dont fancy talking over the phone it in store
Posts: 109,028
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Insurance


The only way without talking to someone, is to add it to a new order at the point of sale.


However, if you Google mobile phone insurnce, you'll find many companies that you can complete online without the need to speak to anyone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 68: Extraordinaire
Posts: 15,863
Registered: ‎31-03-2010

Re: Insurance

@Pierce  If you do a search you will find most companies who offer mobile insurance are cheaper than O2. Also, if you have homeowner's insurance, many policies have cover for mobiles, as do many banks.


Community Manager
Posts: 7,805
Registered: ‎23-07-2014

Re: Insurance

Hi @Pierce , how are you getting on with this since you last posted? Smiley Happy

I've moved this topic to our Access for All board as you were querying about discussing insurance while not being able to speak very well - O2 has an Access for You service, which you can be registered to, and the team can then look into setting up the insurance claim on your behalf. Let us know if you'd be interested in registering for this service. It might be useful to you in future communications with customer service as well. Smiley Happy

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