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Insurance claim

Lenhellen
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Hi there! 

I'm supposed to be having a DPD collection (and delivery) on Tuesday. And I was wondering if I need to get an envelope or anything like that? Also, I didn't get a claim reference number, will that be provided as well?

Thanks

Lena

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Cleoriff
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@Lenhellen 

The DPD driver brings everything you need. A jiffy bag for the phone and gives you a receipt for the phone (which should have the claim number on). Have you had any communication from O2 (you must have, as you know the driver is coming tomorrow? Claim no. is usually on that. Make sure you take plenty of photos of the phone. Front, back and on and off. Also write down the IMEI and keep it safe. I'm presuming you are returning one phone and having a replacement?

The one thing you don't want is O2 making false statements about the state of the phone you are returning.

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs 

Veritas Numquam Perit

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Lenhellen
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Thank you so much for the answer! Much appreciated!

Yes, I have spoken to O2 when making the claim. But I wasn't told anything about the claim no. That's why I asked here, I wanted to make sure I'm not missing anything.

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MI5
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@Lenhellen 

You need the claim number to identify your phone.

You should include a slip of paper with your name, address and claim number on it to be packaged with the phone.

Check your email spam folder as it is emailed to the address O2 have on file for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lenhellen
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No email in the spam folder. I will probably call them again and ask them for the claim no. 

Thank you! 

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MI5
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@Lenhellen 

Please do contact O2 again as you will need it to identify your phone when it arrives back with the insurances company.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Esmeraldo
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@Lenhellenthey haven't sent me.a mail too..Do u know which number I have to call?

 

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MI5
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@Esmeraldo 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lenhellen
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I will call customer service: 0344 809 0202 👊🏻

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