cancel
Showing results for 
Search instead for 
Did you mean: 

I sent a pac code in but hey have still changed my number

lilyrose
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm regretting my decision to go with o2 already and haven't received my sim yet! I sent a pac code to o2 to keep my number and they have just sent an email saying good news your order is on its way and here's your new number! Is this normal?

Have I got some reader to cancel when I'm on a 12 month contract?

Message 1 of 2
205 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 59: Quartermaster
  • 9060 Posts
  • 90 Topics
  • 725 Solutions
Registered:

You will always be given a new number initially @lilyrose as o2 needs to set you up with something.

The number port will happen after. 

Unfortunately o2 seem to have problems processing PACs at point of ordering, so you would be best following the instructions in the guide below once you receive the SIM card.

Guide: Migration & porting into O2  

You have 14 days to change your mind, and the process for that is below.

Guide: Cancelling Your Contract 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
197 Views
1 REPLY 1

gmarkj
Level 59: Quartermaster
  • 9060 Posts
  • 90 Topics
  • 725 Solutions
Registered:

You will always be given a new number initially @lilyrose as o2 needs to set you up with something.

The number port will happen after. 

Unfortunately o2 seem to have problems processing PACs at point of ordering, so you would be best following the instructions in the guide below once you receive the SIM card.

Guide: Migration & porting into O2  

You have 14 days to change your mind, and the process for that is below.

Guide: Cancelling Your Contract 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
198 Views