cancel
Showing results for 
Search instead for 
Did you mean: 

Helping an elderly relative

LM1
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I hope someone can help. My elderly uncle has been diagnosed with dementia and can no longer handle his affairs. I have power of attorney for him and have been managing his O2 account for him for some time. This has been working ok but I don't live near him so if his account ever asks to send a code to his phone for security (it hasn't asked for that very often to be fair) I have to arrange for someone else to access his phone and give me the code so that I can keep an eye on his account and make sure that he has credit etc.

So, is it possible to register the power of attorney with O2 and perhaps have security codes sent to my phone? I'm not currently with O2 which I guess might make things a little trickier? Is there anything else that I could do to get around this issue? 

Thanks for any help slight_smile 

Message 1 of 2
113 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@LM1 You would need to speak to customer service. It's highly unlikely that you would be able to do what you want to do. Giving access to the phone to a trusted friend or neighbour is probably the only way, but it can't hurt to ask.
Call 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
101 Views
1 REPLY 1

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@LM1 You would need to speak to customer service. It's highly unlikely that you would be able to do what you want to do. Giving access to the phone to a trusted friend or neighbour is probably the only way, but it can't hurt to ask.
Call 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 2
102 Views