Help needed

[AHS]

Help, my 83 year old mother has been trying to speak to somebody to review/ change her 02 tariff,

She has called 202 with no joy, in addition, she is partially sighted and struggles to use online services, please help, is there a number she can call .    Many thanks Anna

[Bambino]

@AHS These are the numbers to call: Guide: Coronavirus Community Help and Support 

She needs to say or use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise she'll just be disconnected.

Edit: 8 am is the best time to try to call.

I will also tag the O2 online account advisor who will be on in the morning. I don't think they can call her, but they can send her a Private Message. Perhaps she can get someone to read the message for her.

@O2Ellie can you assist?

[MI5]

@AHS 

If she gives you her login details, you could do it online for her in her http://www.o2.co.uk/myo2

Might be quicker than trying to get through these days.

[AHS]

Thank you 😊 we’ll try that tomorrow 🤞

[MI5]

You're welcome @AHS

[O2Ellie]

Thanks for the tag @Bambino 

@AHS I will private message you now to try help you further