on 24-12-2020 22:25
Solved! Go to Solution.
on 24-12-2020 22:32
It sounds as if you have been accepted, however you won't have anything showing in My O2 until your order is dispatched. You will get an email the night before it's dispatched, then you can track it in My O2.
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
If want to make sure you've been accepted you need to call O2. They are open from 10-2pm tomorrow. Numbers in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 24-12-2020 22:32
It sounds as if you have been accepted, however you won't have anything showing in My O2 until your order is dispatched. You will get an email the night before it's dispatched, then you can track it in My O2.
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
If want to make sure you've been accepted you need to call O2. They are open from 10-2pm tomorrow. Numbers in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 24-12-2020 22:37
on 24-12-2020 22:37
It sounds like you haqve been accepted but that is by no means a guarantee you will get delivery on the 29th
O2 don't have a live stock system
Until you have a dispatch email you won't be sure of delivery as per your order