Galaxy S20 FE phone cases (×2)

[Julie69]

We've just upgraded our phones and agreed to have phone covers to go with them. Phones arrived. Covers were out of stock. They have since arrived and we don't like them. £29.99 each. Can we return them and have our £59.98 back?

[MI5 Level 94: Supreme · Accepted solution]

@Julie69 

Yes you can.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.