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Level 1: Joiner
Posts: 1
Registered: ‎25-11-2020
Accepted Solution

Galaxy S20 FE phone cases (×2)

We've just upgraded our phones and agreed to have phone covers to go with them. Phones arrived. Covers were out of stock. They have since arrived and we don't like them. £29.99 each. Can we return them and have our £59.98 back?
Posts: 114,159
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Galaxy S20 FE phone cases (×2)

@Julie69 

Yes you can.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)