My son is not an 02 customer but has had someone attempt to buy a phone and 2 sims cards through his bank account and whoever it is has managed to buy 2 iPhones and set up contracts on his bank account along wit 5 direct debit requests. A fraud investigation has been started but another direct debit has been set up yesterday and the phones and sims are apparently still active and been told this morning that 02 can’t block the phones or SIM cards. I obviously can’t access the accounts online, although the customer advisor did ask me if I could; as it’s nothing to do with my son, we can’t stop them being used even! All direct debits have been cancelled but it’s insane that when I’ve asked for the phones and sims to be blocked they’ve said they can’t. Any ideas what I can do please?
