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Faulty replacement phone

Level 1: Joiner
  • 1 Posts
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Hey I have a contract for two years. My phone was only just gone a year old and it’s stop working. 
Called up to claim on insurance where I pay the highest amount. 
was told pay £70 next day delivery for a BRAND NEW phone just may be a different colour. 
I am a big worrier so I made the bloke on the phone say it a few times £70 next day for a BRAND NEW PHONE. 

next day dpd collected and a refurbished  phone was delivered. 

so called insurance explain what was said but they replied due to no stock you get refurbished and nothing else can be done. made a complaint as was falsely told one thing a received another .

was told I would received a phone call about my complaint still no phone call 
now the refurbished phone has gave up after two weeks! 
now where do I stand? 
can I get another phone? 
I don’t think I should have to pay any more due to it’s there fault with giving me a faulty replacement! 
The fact it’s no fault of my own that it really is just faults with the iPhone on both occasions I feel really let down by the insurance. 
I pay the highest amount just to receive faulty second hand refurbished phone that doesn’t even have a genuine apple back anymore so it’s even priceless if wanted to sell ! 
 What can is do please help?

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Level 94: Supreme
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You need to get back onto insurance first thing tomorrow morning. You certainly WONT have to pay for a new phone  as they have let you down sending a phone not fit for purpose. You must refuse to pay anything else as well!

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Message 2 of 2