Solved: Extra

YasminL29 · ‎09-12-2021

Hi, I've been offered an extra and would like to use the Disney plus however I have already had this as an extra before and am now paying a monthly subscription. Can I choose it again without having to create a new account? Thanks!

MI5 · ‎09-12-2021

@YasminL29

Yes you can but you will need to cancel your current subscription with Disney first.

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-12-2021

@YasminL29

Yes you can but you will need to cancel your current subscription with Disney first.

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎09-12-2021

When I upgraded my tariff I chose Disney+ again and though I had two months to go on that extra, my subscription end date was adjusted automatically

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-12-2021

The OP isn't on a free extra currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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