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Level 1: Joiner
Posts: 3
Registered: ‎29-12-2020

Extra charges

Hi, 

 

How do I make a payment for 'Extra charges' on my account? I have been charged for calling internatianlly and owuld like to make the payment?

Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: Extra charges

@Rita1 

You could wait until your next bill or in My O2 http://www.o2.co.uk/myo2 you will see a section which says Make a Payment. You can pay via that route.

Hope that helps.

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎29-12-2020

Re: Extra charges

When I got onto that link it just takes me to make my Airtime payment and no other amounts are on there?

Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: Extra charges

@Rita1 

Then you will need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎29-12-2020

Re: Extra charges

So ive have just called 202, and went thorugh the kaypad option, when i put my mobile number it it said i haze 0 to pay, then she hung up on me?? ah this is so fustrating!

Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: Extra charges

I would try again later @Rita1 

We do have account advisors on this morning, I'll tag @O2Lisa and see if she can help, though not certain?

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Posts: 462
Topics: 0
Kudos: 64
Solutions: 16
Registered: ‎08-03-2017

Re: Extra charges

Morning @Cleoriff smiling thanks for the tag 

I'll message you privately @Rita1 and check over your account for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: Extra charges

Morning @O2Lisa . Thanks a lot. Wasn't sure if you could help with someone who wants to pay some extra charges, although hoped you could yahoo

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 462
Topics: 0
Kudos: 64
Solutions: 16
Registered: ‎08-03-2017

Re: Extra charges

You're welcome @Cleoriff

I'll try my best to sort somethinggrin

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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