on 29-12-2020 07:34
Hi,
How do I make a payment for 'Extra charges' on my account? I have been charged for calling internatianlly and owuld like to make the payment?
on 29-12-2020 07:55
You could wait until your next bill or in My O2 http://www.o2.co.uk/myo2 you will see a section which says Make a Payment. You can pay via that route.
Hope that helps.
Veritas Numquam Perit
on 29-12-2020 08:02
When I got onto that link it just takes me to make my Airtime payment and no other amounts are on there?
on 29-12-2020 08:08
on 29-12-2020 08:08
Then you will need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 29-12-2020 08:17
on 29-12-2020 08:17
So ive have just called 202, and went thorugh the kaypad option, when i put my mobile number it it said i haze 0 to pay, then she hung up on me?? ah this is so fustrating!
on 29-12-2020 08:31
on 29-12-2020 08:31
on 29-12-2020 08:37
on 29-12-2020 08:37
on 29-12-2020 08:53
on 29-12-2020 08:53
on 29-12-2020 08:55
on 29-12-2020 08:55