Solved: Extra charges on my bill

Loggo · ‎05-11-2021

I have been charged £10 twice on my bill for premium texts. Haven’t a clue where this has come from, any ideas?

Cleoriff · ‎05-11-2021

Have a look at this guide Guide: A Guide to Deal with Spam/Scam Calls and Text

https://www.o2.co.uk/business/support/billing/premium-service-checker

You can also message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

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MI5 · ‎05-11-2021

@Loggo

See help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next

and here https://payforitsucks.co.uk/

Tips to prevent further charges here Guide: Tips to avoid unexpected charges on your bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎05-11-2021

@Loggo

Have a look at this guide Guide: A Guide to Deal with Spam/Scam Calls and Text

https://www.o2.co.uk/business/support/billing/premium-service-checker

You can also message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

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