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Exchange

PamT1
Level 1: Joiner
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Registered:
I have returned a phone for an exchange, it has been delivered by Royal Mail. Does anyone know how long it will take to here back from o2?
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jonsie
Level 94: Supreme
  • 92906 Posts
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Registered:

It could be anything up to a week @PamT1 

It will be waiting for someone to scan it back into the system

If You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

other numbers here

Guide: Coronavirus Community Help and Support 

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Message 2 of 2
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jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It could be anything up to a week @PamT1 

It will be waiting for someone to scan it back into the system

If You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

other numbers here

Guide: Coronavirus Community Help and Support 

Message 2 of 2
461 Views