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Error code 10

Taffy48
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Hi 

I’m having error code 10 when I’m trying to set up mobile data for  apple my watch please can anyone help been like this now for 2 weeks 

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Cleoriff
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Hi @Taffy48 

A couple of things to check first.

1 - Do you have idata enabled, or, does visual voicemail work?

2 - Have you got WiFi calling enabled?

If yes to both, you'll need to call O2 to look at your account.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Taffy48 

A couple of things to check first.

1 - Do you have idata enabled, or, does visual voicemail work?

2 - Have you got WiFi calling enabled?

If yes to both, you'll need to call O2 to look at your account.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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Taffy48
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Wifi calling is on thinking data is as that’s wat it says in setting i data. I got voicemail turned off don’t know what visual voicemail is 

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Cleoriff
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This is a really common issue with a Apple Watches @Taffy48 

If you are close to an O2 shop, pop in with ID and let them look at it.

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Taffy48 

There's a known issue with watch data activation currently which O2 are working on fixing.

Log it with customer services but you'll need to wait until it's sorted.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Taffy48
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Thank you and I just spoken to o2 and they av confirmed they have problems their end 

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Cleoriff
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@Taffy48 

It's so annoying. We can only hope it gets sorted soon.

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Taffy48 

Fingers crossed for you wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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