on 22-08-2021 15:39
I joined O2 just before I changed my phone to an iPhone 11 Pro. I soon noticed that I have dropped calls and when this happens I can’t then ring anyone just says call failed. I got a new sim as I assumed it must be damaged but it made no difference. I have sine November had many chats with apple as I thought it must be a software or hardware issue. I yesterday went to an apple store for them to run a new diagnostic program which proved that nothing is wrong with my phone. I then did a chat with an o2 guru but all they could offer was a new sim. Help I am at my wits end.
on 22-08-2021 15:40
Check for network faults here O2 Service Status
Guide: How can I sort out my network issues?
on 23-08-2021 16:25
on 23-08-2021 16:25
Thank you I’ll give it ago
on 30-08-2021 14:33
I have exactly the same problem with my iPhone 12 +. The Network Status checker says all is well!
Keith.
on 30-08-2021 19:06
on 30-08-2021 19:06
Hi Keith, you can order a new sim online or through a live chat. I got mine last week and so far( fingers crossed) I haven’t had a dropped call.