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Does anyone actually help at O2, what a load of rubbish the support is

Driftwoodwilly
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Been trying to pay off my device plans in full for 3 days now and unable to speak with anyone, kept on hold for 90 mins plus, and there is no such thing as chat support. 

Very clear decision to want to leave this mickey mouse outfit.

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madasaf1sh
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@Driftwoodwilly 


Try calling 0800 902 0217 they should be able to process payment, chat services should never be used for payments unless you want your data stored in plain text, on a 3rd party platform... 

 

Good luck if you go to any of the other networks which all use horrible chat bots for support.... 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Driftwoodwilly 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Driftwoodwilly
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Thanks, however I do not use these any of these social media platforms. Surely the idea is that you would go directly to the company website to be serviced and not expected to go via third party platforms. I appreciate your input.

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madasaf1sh
Level 61: Brainiac
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Registered:

@Driftwoodwilly 


Try calling 0800 902 0217 they should be able to process payment, chat services should never be used for payments unless you want your data stored in plain text, on a 3rd party platform... 

 

Good luck if you go to any of the other networks which all use horrible chat bots for support.... 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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