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Direct debit

NathanielT
Level 1: Joiner
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So I’ve been with O2 since 2013.. my direct debit has always been the 25th as that when I got my first job and that’s the day I got paid so that’s when I took my first phone bill out.

 

without my consent they took £169 from my account a week early on the 18th. When I asked why I was told it’s because you settled a phone last month so now this watch automatically settles itself a month later and we just take the money from you with no form of communication I was on hold for 1 hour 4 minutes to then be transferred and the line disconnect I have spoke to 3 more assistants and when I start telling them my query in a calm polite way they all hang up after about 15 seconds.

 

what should I do?

 

 

 

 

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Bambino
Level 74: Whizz kid
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I will tag the O2 online account advisors. @O2Ellie or @O2Ryan can you please assist @NathanielT?

I DO NOT WORK FOR O2



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O2Ryan
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Thanks for the tag @Bambino! I will message @NathanielT privately and look in to this for them.

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