cancel
Showing results for 
Search instead for 
Did you mean: 

Device Plan Payment error

Jebb218
Level 1: Joiner
  • 5 Posts
  • 4 Topics
  • 0 Solutions
Registered:

 

 

Help. O2 can't help me other than suggesting to pay via bank transfer. 

Screenshot_20211122-021740_My O2.jpg

Message 1 of 4
87 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 75: Digital Don
  • 18771 Posts
  • 916 Topics
  • 2321 Solutions
Registered:

@Jebb218 I'm not quite sure why they told you that. See this guide for different ways to pay:

How can I pay my bill? (o2.co.uk)

If you're still having difficulty you can contact O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 4
71 Views
3 REPLIES 3

Bambino
Level 75: Digital Don
  • 18771 Posts
  • 916 Topics
  • 2321 Solutions
Registered:

@Jebb218 I'm not quite sure why they told you that. See this guide for different ways to pay:

How can I pay my bill? (o2.co.uk)

If you're still having difficulty you can contact O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 4
72 Views

Jebb218
Level 1: Joiner
  • 5 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I don't know what to do. Automated calls ask for my payment yet it keeps failing. The only options left for me is bank transfer and cheque. This is so frustrating as they keep restricting my phone like it's my fault which is not. This is O2 fault and no one from them can help me with my account. They can only know I have overdue but they can't see that I can't make a payment because their app and website is giving me this error. 

Message 3 of 4
57 Views

MI5
Level 94: Supreme
  • 124155 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@Jebb218 

You need to setup a direct debit to avoid these kind of issues. 

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
55 Views