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Delivery

Ritchie
Level 1: Joiner
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Registered:
Is there a delay with new orders at the moment
Message 1 of 6
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O2James
O2 Support
O2 Support
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Registered:
Online orders, upgrades and deliveries are running as normal, but reduced stock levels may result in delays to receiving orders. Please avoid calling as O2 will keep you informed by email whenever there is news for you.
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Message 2 of 6
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D252799J
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Registered:

O2James its alright saying not to call but what if we want to cancel an order that is delayed due to no stock?

 

Also why are items still showing in stock if we are getting emails saying they are out of stock?

Message 3 of 6
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gmarkj
Level 66: Unequalled
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Registered:
o2 don't have a live stock view so everything shows as in stock regardless of if they have any or not.
If you want to cancel then you will need to call.
Lots of numbers and ways to call in the link below.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
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Ritchie
Level 1: Joiner
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Registered:
I have ordered 2 iwatches. Literally heard nothing since. I chose today as the delivery slot for 1
Message 5 of 6
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jonsie
Level 94: Supreme
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Registered:

Maybe out of stock @Ritchie 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Message 6 of 6
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