There are some alternative numbers to try in these guides @MarekP although the normal is 202 for pay monthly and 4445 for pay as you go.
Guide: Coronavirus Community Help and Support
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
