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Customer Services
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on ‎05-04-2019 21:03
Re: Customer Services
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‎05-04-2019 21:18 - edited ‎05-04-2019 21:20
I see you posted here today https://community.o2.co.uk/t5/Access-For-All/Access-for-all/m-p/1211646
Before making a complaint, you should look at the thread and see what @EmilieT has told you about registering. It's all very clear.
Re: Customer Services
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on ‎05-04-2019 21:23
Re: Customer Services
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on ‎05-04-2019 21:23
Just to clarify @EmilieT said this (on your first thread)
"Hey @Trisha1, we've put together a step-by-step on how to register for the service here
If you want to register for this service, all you need to do is send a private message to a member of the Community team (Marjo, Martin or myself) with the following details and we'll get back to you:
- Your Name
- Your O2 mobile phone number
- Are you the account holder? If not, who is the account holder?
- What’s the best way for us to get in touch with you? If this is not by your O2 mobile number please provide details.
- Please tell us why you’d like to register for the Access For You service? This will help us to ensure that we offer you the right support.
Hope this helps, but let us know if you need some more help around how to do this!"
Re: Customer Services
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on ‎05-04-2019 21:27
@Cleoriff It might not be easy for the OP to send a PM. I noticed you posted something earlier today on how to do it. Maybe you could post it again in this thread?
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on ‎05-04-2019 21:39

Re: Customer Services
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on ‎06-04-2019 09:59
Just to add they always promise call backs but very rarely does it actually happen
Re: Customer Services
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on ‎08-04-2019 09:07
Thanks @Cleoriff and @Bambino for all the advice!
@Trisha1 I'm sorry to hear you've not had the callback you were promised. I've just sent you a Private Message now, and if you reply to it with the information I need I'll happily make sure to register you for this service
To add to all the above, if you want to read and reply to my message, all you need to do is go into Messages at the top right of your page:
I look forward to hear from you!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?