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Customer Service Contact

NickHuttonDrone
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I have tried calling o2 for 5 days now, totalling 10 hours of hold music to talk to someone urgently about my account and can’t get hold of anyone. 

I have tried these numbers; 

 

0800 588 4213
0800 902 0217
0344 809 0202


PLEASE HELP 

 

Message 1 of 8
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MI5
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@NickHuttonDrone 

Guide here Guide: How to find help & contact O2 

Call at 8.00am for the best chance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Oxonian
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@NickHuttonDrone 

 

If you tell us what your issue is, we will be able to suggest whether it is a problem that is capable of bring addressed by a visit to an O2 retail store :-

 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

 

The O2 retail stores can help with some issues but not others. 

 

 

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MI5
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@Oxonian wrote:

@NickHuttonDrone 

 

If you tell us what your issue is, we will be able to suggest whether it is a problem that is capable of bring addressed by a visit to an O2 retail store :-

 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

 

The O2 retail stores can help with some issues but not others. 

 

 


You do know that's covered in the guide I posted surely?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
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Oxonian
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@MI5 wrote:

You do know that's covered in the guide I posted surely?


 

Of course @MI5 ; merely emphasising the point for the convenience of the OP. 👍

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MI5
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lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
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NickHuttonDrone
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Well O2 have miss sold my account that was never activated to a debt collector and I was asked to call back after 7 days (2 weeks again now) to get a notice of corrections to be sent to Experian. It’s resolved with the debt collector, but still showing negatively on my credit score 

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madasaf1sh
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@NickHuttonDrone 


Experian take upto 6 weeks (sometimes longer) to process credit file updates.. 

 

Your best thing to do is log a issue with them (Experian), and they will liase with o2, as that can sometime speed up there processes.. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 8 of 8
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