on 21-03-2020 19:20
on 21-03-2020 19:27
O2 statement here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...
Call customer service for any further help.
on 22-03-2020 16:50
on 22-03-2020 16:55
on 22-03-2020 16:55
We can only pass on what O2 tell us.
As mentioned, you'll need to discuss anything else with customer service.