04-12-2021 10:40 - edited 04-12-2021 10:43
04-12-2021 10:40 - edited 04-12-2021 10:43
I got a contact out for my daughter 24 months ago and I flinched off paying for it last month Ive never had a contact before how ever I received a bill this month for £58 pound that I’m still having to pay even no I’ve flinched paying for my contact so when I’ve called and asked why they said it’s because I never rang up to cancel so I still have to pay this months bill they said I should of received a reminder to my emails telling me that I need to cancel my contact or renew it to witch I never received any emails and I explained this to them has this happened to any1 else before ? and was they anything they could do about it?
Solved! Go to Solution.
on 04-12-2021 10:50
Unfortunately, if you don't cancel your contract, O2 make a presumption that you are happy to let it become a rolling contract. It's tucked away in the terms and conditions. (You're not the first to make this mistake, nor will you be the last) You have to cancel Guide: Cancelling Your Contract
When your balance stands at zero in your account, you can then stop the direct debit.
Veritas Numquam Perit
on 04-12-2021 10:50
Unfortunately, if you don't cancel your contract, O2 make a presumption that you are happy to let it become a rolling contract. It's tucked away in the terms and conditions. (You're not the first to make this mistake, nor will you be the last) You have to cancel Guide: Cancelling Your Contract
When your balance stands at zero in your account, you can then stop the direct debit.
Veritas Numquam Perit