on 16-12-2020 16:54
Solved! Go to Solution.
on 16-12-2020 16:57
Switching your number from Pay Monthly to Pay As You Go
We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 16-12-2020 16:57
Switching your number from Pay Monthly to Pay As You Go
We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 17-12-2020 02:07
on 17-12-2020 08:26
on 17-12-2020 08:26
Indeed.
Veritas Numquam Perit
on 17-12-2020 08:27
on 17-12-2020 08:27
on 17-12-2020 08:31
on 17-12-2020 08:31
Pretty full advice already given. Nothing more to be said...yet here we are...
Veritas Numquam Perit
on 17-12-2020 17:47
on 17-12-2020 17:47
on 17-12-2020 17:59
on 17-12-2020 17:59
on 17-12-2020 19:00
on 17-12-2020 19:00
@jonsie wrote:
@b4u2 wrote:
Ok that should be fine.Perfect analogy
Perhaps
on 17-12-2020 19:06
on 17-12-2020 19:06