My touch screen on my iPhone 11 has stopped working. Apple say it’s not there problem because it’s gone beyond the 12 month warranty. O2 say it’s not there problem because despite me purchasing it from O2 it’s an apple issue and they are a third party in this. I pointed out until I was blue in the face that Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty. I would like a repair/replacement/part-refund." I have no even been offered any kind of arbitration to resolve the issue.
You will need to prove beyond doubt that it is a manufacturing issue and was present when you bought the device in order to win this battle.
Apple only offer a 12 month warranty so unless you have insurance or Apple care, you are stuck with paying for repairs.
The Consumer Rights Act 2015 makes it quite clear that it is UPTO YOU to prove that the device was faulty when you took delivery of the device, and over 12 months of use before it develops a fault, you will find it very difficult to prove.
If you have used the phone for over 12 months it will be deemed to have been of satisfactory quality, and fit for purpose (you have used it for over 12months), and has been working as described.
I would follow the advice give by others and pay for the repair, this is one you are unlikely to win.
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