on 24-11-2021 21:00
I need to change my billing date and for whatever reason i can't do this online. Despite been logged in to my account I'm asked to sign in again even though I can see my name in the right hand corner. When I try to use the my O2 app I'm told its not available to me yet. Each month I'm getting additional charges because I can't change my payment date and I can't find a way to contact someone at O2 to resolve this problem.
Solved! Go to Solution.
on 24-11-2021 21:18
You need to contact payment management.
Details here
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
on 24-11-2021 21:18
You need to contact payment management.
Details here
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
on 03-12-2021 10:28
I just want to speak to an advisor to sort my bill payment out
on 03-12-2021 10:31
on 03-12-2021 10:31
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support