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Cannot set up direct debit!

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Anonymous
Not applicable

on ‎27-05-2017 23:01

on ‎27-05-2017 23:01

O2 cancelled my direct debit and will now not provide me with anyway of setting up a new one. I am registered deaf and after making this point many times I'm still told I must ring 202 to set it up.
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Beenherebefore
Level 32: Blockbuster         
In response to Anonymous
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on ‎28-05-2017 22:12

on ‎28-05-2017 22:12

@Anonymous wrote:
I have no idea why. The direct debit wasn't even attempted. I only found out they hadn't taken it when my account was restricted and I had to make payment and try to set it back up.

So O2 didn't actually cancel the DD....they just didn't take the current month DD....that's a common error reported on here on O2's part

"My life is a facsimile of a sham"
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Anonymous
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In response to Cleoriff

on ‎30-05-2017 13:16

on ‎30-05-2017 13:16

They did the same thing to me, after many years with them.

I started getting overdue bill notices, i thought the first one was a scam or sonething, just to find a £3.50 non-payment charge on my next bill!!

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Martin-O2
Former Staff
In response to Anonymous
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on ‎30-05-2017 16:07

on ‎30-05-2017 16:07

Sorry to hear of your difficulties @Anonymous! Please let us know how you get on setting up your DD again using the mandate form provided above. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable

on ‎02-06-2017 10:53

on ‎02-06-2017 10:53

It's set up now and payment has been deferred till the following month. Thanks for the help.
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Anonymous
Not applicable

on ‎02-06-2017 10:53

on ‎02-06-2017 10:53

They have taken the overdue payment off my account now.
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MI5
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In response to Anonymous
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on ‎02-06-2017 10:54

on ‎02-06-2017 10:54

Good to hear mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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In response to MI5
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on ‎02-06-2017 11:58

on ‎02-06-2017 11:58

Glad you got it sorted finally 😀

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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