on 27-05-2017 23:01
on 27-05-2017 23:01
Solved! Go to Solution.
on 28-05-2017 22:12
on 28-05-2017 22:12
@Anonymous wrote:
I have no idea why. The direct debit wasn't even attempted. I only found out they hadn't taken it when my account was restricted and I had to make payment and try to set it back up.
So O2 didn't actually cancel the DD....they just didn't take the current month DD....that's a common error reported on here on O2's part
on 30-05-2017 13:16
They did the same thing to me, after many years with them.
I started getting overdue bill notices, i thought the first one was a scam or sonething, just to find a £3.50 non-payment charge on my next bill!!
on 30-05-2017 16:07
on 30-05-2017 16:07
Sorry to hear of your difficulties @Anonymous! Please let us know how you get on setting up your DD again using the mandate form provided above.
→ COVID-19 support - Help and support from O2 during the lockdown
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on 02-06-2017 10:53
on 02-06-2017 10:53
on 02-06-2017 10:53
on 02-06-2017 10:53
on 02-06-2017 10:54
on 02-06-2017 10:54
on 02-06-2017 11:58
on 02-06-2017 11:58
Glad you got it sorted finally 😀