Cannot set up direct debit!

[Anonymous]

O2 cancelled my direct debit and will now not provide me with anyway of setting up a new one. I am registered deaf and after making this point many times I'm still told I must ring 202 to set it up.

[MI5 · Accepted solution]

You could try live chat http://www.o2.co.uk/contactus
or fill in the O2 DD mandate http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf

[Anonymous]

Live chat won't take any bank details but I'll try the mandate.

Thanks.

[jonsie]

Why would O2 cancel the direct debit? 

[Beenherebefore]

---

@jonsie wrote:

Why would O2 cancel the direct debit? 

---

Because they can ?........doesn't necessarily mean that they meant to though......we know O2 don't do things right first time......every time. 

[jonsie]

There is that, yes 

[Cleoriff]

Seems very peculiar though that O2 cancelled direct debit? It is their payment method of choice for ALL contracts

[Beenherebefore]

---

@Cleoriff wrote:

Seems very peculiar though that O2 cancelled direct debit? It is their payment method of choice for ALL contracts

---

But they do continue to astound us with their ineptitude.

[Cleoriff]

---

@Beenherebefore wrote:

---

@Cleoriff wrote:

Seems very peculiar though that O2 cancelled direct debit? It is their payment method of choice for ALL contracts

---

But they do continue to astound us with their ineptitude.

---

I agree. However I question it because it's usually the customer who cancels direct debits. (Unless a contract is finished then it auto cancels) All in my experience obviousy

[Anonymous]

I have no idea why. The direct debit wasn't even attempted. I only found out they hadn't taken it when my account was restricted and I had to make payment and try to set it back up.