Cannot receive texts

[Edward1234]

Cannot receive texts. I can make calls and receive calls. I can send texts but cannot receive texts from people, only some texts from O2. Even I changed SIM card fo new one, still cannot receive texts. Even I insert SIM card to different mobiles problem still exist. I am on holiday now and using different SIM card on my mobile and I can receive texts now but not on English number.

[MI5 · Accepted solution]

@Edward1234 

You'll need to call customer service to report it - many issues across O2 with this.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Edward1234]

When back to UK I have started receiving texts again. First one was scam text hehe. If problem will back I will contact with O2 again.