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Former Staff
Posts: 5,412
Registered: ‎18-04-2018

British Sign Language (BSL) Support – Introducing Data

[ Edited ]

 

Welcome to our first BSL customer support video!

 

We are looking to create supporting content that helps all our customers understand the service we provide, and how to get the most out of it. 

 

In this video, we wanted to highlight some key information around Data and help people to understand how it’s used. There are lots of benefits to understanding data and we hope this highlights some key points.

 

For a more in depth view, take a look at this community guide created around data: Guide: Help make your data allowance last  

 

To help further, here is a table format of the data usage described in the Video, which shows you roughly how much data you use for different tasks:

 

1GB

3GB

30GB

11hrs browsing

33hrs browsing

330hrs browsing

16,000 emails

50,00 emails

500,000 emails

300 emails with attachments

1,000 with attachments

10,000 with attachments

Download 17 Songs

Download 50 songs

Download 500 songs

Watch (Stream) 40mins of TV

Watch (Stream) 120mins of TV

Watch (Stream) 1,200mins of TV

 

SignVideo interpreting services: If you're a British Sign Language (BSL) user, you can get in touch with a customer service advisor at O2 by using the SignVideo service. SignVideo lets you sign to an interpreter via your webcam, and the interpreter speaks to our adviser. It's free and available Monday to Friday, 08:00 - 18:00, except bank holidays. Find out more or access here.

 

For more accessibility information then make sure you regularly check out our Access For All board, and don’t forget you can register for our Access for All team support here.

 

If there is anything in particular you would like to see then please let us know below slight smile

 

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Posts: 71,799
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Registered: ‎04-01-2009

Re: British Sign Language (BSL) Support – Introducing Data

I always wondered how a Sign Language user got in touch with customer service and thought they were restricted to Typetalk (a 3 way service) or the chat service. I had no idea that O2 had a video sign adviser. Brilliant.

Posts: 75,121
Topics: 695
Registered: ‎14-01-2013

Re: British Sign Language (BSL) Support – Introducing Data


@jonsie wrote:

I always wondered how a Sign Language user got in touch with customer service and thought they were restricted to Typetalk (a 3 way service) or the chat service. I had no idea that O2 had a video sign adviser. Brilliant.


I agree @jonsie  and certainly fits in with O2's plan of Access For All. Really innovative.

*The Game Is On*


Level 27: Desk Jockey
Posts: 4,066
Registered: ‎03-08-2018

Re: British Sign Language (BSL) Support – Introducing Data

@EmilieT

Wonderful no one should be shut out thanks o2 😁


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Posts: 10,294
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Registered: ‎22-08-2016

Re: British Sign Language (BSL) Support – Introducing Data

Well I've learned something and well done O2. As @EmilieT says 'no one should be shut out'. 

 

The table showing how much data is used  streaming per hours spent is also very useful to me, as I do quite a bit of streaming. Thank you for that @EmilieT.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb