10-05-2019 11:27 - edited 19-06-2019 12:28
10-05-2019 11:27 - edited 19-06-2019 12:28
Welcome to our first BSL customer support video!
We are looking to create supporting content that helps all our customers understand the service we provide, and how to get the most out of it.
In this video, we wanted to highlight some key information around Data and help people to understand how it’s used. There are lots of benefits to understanding data and we hope this highlights some key points.
For a more in depth view, take a look at this community guide created around data: Guide: Help make your data allowance last
To help further, here is a table format of the data usage described in the Video, which shows you roughly how much data you use for different tasks:
1GB |
3GB |
30GB |
11hrs browsing |
33hrs browsing |
330hrs browsing |
16,000 emails |
50,00 emails |
500,000 emails |
300 emails with attachments |
1,000 with attachments |
10,000 with attachments |
Download 17 Songs |
Download 50 songs |
Download 500 songs |
Watch (Stream) 40mins of TV |
Watch (Stream) 120mins of TV |
Watch (Stream) 1,200mins of TV |
SignVideo interpreting services: If you're a British Sign Language (BSL) user, you can get in touch with a customer service advisor at O2 by using the SignVideo service. SignVideo lets you sign to an interpreter via your webcam, and the interpreter speaks to our adviser. It's free and available Monday to Friday, 08:00 - 18:00, except bank holidays. Find out more or access here.
For more accessibility information then make sure you regularly check out our Access For All board, and don’t forget you can register for our Access for All team support here.
If there is anything in particular you would like to see then please let us know below
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 10-05-2019 11:34
I always wondered how a Sign Language user got in touch with customer service and thought they were restricted to Typetalk (a 3 way service) or the chat service. I had no idea that O2 had a video sign adviser. Brilliant.
on 10-05-2019 12:32
on 10-05-2019 12:32
@jonsie wrote:I always wondered how a Sign Language user got in touch with customer service and thought they were restricted to Typetalk (a 3 way service) or the chat service. I had no idea that O2 had a video sign adviser. Brilliant.
I agree @jonsie and certainly fits in with O2's plan of Access For All. Really innovative.
Veritas Numquam Perit
on 10-05-2019 14:43
on 10-05-2019 14:43
on 10-05-2019 18:49
on 10-05-2019 18:49
Well I've learned something and well done O2. As @EmilieT says 'no one should be shut out'.
The table showing how much data is used streaming per hours spent is also very useful to me, as I do quite a bit of streaming. Thank you for that @EmilieT.