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Being Charged incorrectly

Me1010
Level 1: Joiner
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Hi, I’m currently on holiday in Croatia (Dubrovnik Region) and as Croatia is covered in my package I should not incur any additional charges. I have not travelled to any of the neighbouring countries (Bosnia and Montenegro) who are outside my package coverage. However I have been charged an additional £2.61 for “using my phone in Bosnia”. I guess this is because most of the Dubrovnik region is reasonably close to Bosnia and your phone can be switched to the other countries network in error? How do I get this erroneous additional charge reversed?

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Cleoriff
Level 94: Supreme
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Hi @Me1010 

You probably wont get a refund. O2 will maintain that they aren't responsible for the location of the masts in your destination abroad. It's best that you wait until you get back in the UK then you can contact O2 more easily..

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111876 Posts
  • 800 Topics
  • 6584 Solutions
Registered:

Hi @Me1010 

You probably wont get a refund. O2 will maintain that they aren't responsible for the location of the masts in your destination abroad. It's best that you wait until you get back in the UK then you can contact O2 more easily..

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Me1010 

Manually select a network in Croatia and your phone will not then accidentally roam onto other country networks.

This will prevent it happening again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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