Any one recently ordered and received an s21 ultra?

[Roblfc]

Hi, i ordered the Samsung galaxy s21 ultra on 14/09.... Ive seen a few posts with people asking about delivery times but nobody came back to update if they have received their phone. Was the wait less than 4 weeks?

Also can I still claim my ear buds pro and smart tag from Samsung if I don't receive it before the 30th?

[CR13]

I ordered mine on 15/9. The website said it would be a 3 week delivery but then I got an emails saying they were out of stock. I'm not sure if this means they'll be in stock within 3 weeks, or whether delivery will be 3 weeks after stock comes back in. And I can't seem to get through to anyone at o2 to ask

[Roblfc]

I can get through to o2 easy enough just stay silent on the phone or say fraud then it'll put you through lol they don't have any more of an idea than us either was just curious how long people had to wait who's received their phones. Hopefully it'll be sooner

[Cleoriff · Accepted solution]

@CR13 

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call