on 09-03-2020 10:22
Hi there,
I have purchased concert tickets through ticketmaster for a few concerts and have been told that i need to contact you for access tickets for my PA as they are in your venue. I have tried to do this via email but have had no luck as i have been told that as they were purchased through ticket master i will need to speak to them.
Ticketmaster keep telling me its not down to them its down to you but then when i contact you im told the oppisite. Im now at a loss do you have a complaints system as i nedd to get this problem resolved asap, im not after access tickets to be on the platform as i need a ambulant ticket just for my PA to attend the concert with me as my tickets are standing tickets.
Please can you atleast help somehow this is getting very stressful for me and im not getting anywhere with yourselves or ticketmaster.
Kind regards
Ryan
on 09-03-2020 10:28
@Martin-O2 @Marjo can you help please?
09-03-2020 10:30 - edited 09-03-2020 10:33
09-03-2020 10:30 - edited 09-03-2020 10:33
Hi @S6RKC
You can buy disabled acess tickets for Priority venues. You need to call. See answer here
https://community.o2.co.uk/t5/Access-For-All/Disabled-access-tickets/m-p/1119618#M6
Edited to add, I see they are for your PA in which case @Marjo or @Martin-O2 may be able to help.
Veritas Numquam Perit