Account blocked

[Vicki89]

You have changed the date my bill come out cause if insufficient funds in my account and have now blocked my phone I cannot call you it’s a joke

[Vicki89]

Need someone from o2 to speak to! Cannot call o2 as my account blocked! How am I meant to sort this if I cannot call?

[MI5]

@Vicki89 

You can use Skype  to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Cleoriff]

@MI5  What's going on here? This is showing as an An Unanswered post and although I see the member you  tagged HAS actually posted twice, she doesn't appear on this thread?? Very confusing!?

[MI5]

Looks like a partially moved post.

@TheresaV can you find the original post I answered and merge please?

[TheresaV]

Thanks for the tag @MI5, very odd this one. Will merge it into one post!