A customer for 12 years now

[Theya96]

I’ve been an O2 customer for several years and everytime I try to call I get the worst customer service!!! I’m trying to leave this awful phone company but never have the chance on the phone as the staff are so rude - can someone sort this out

[jonsie]

How to cancel here

Guide: Cancelling Your Contract 

If You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call