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5 days later and still no further forward!!!

Drewmcmon
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After 02 took over £1000 pounds from my account for an order that I didn’t want I have been told by the numerous customer advisors all different stories. Thankfully my support worker was party to the calls 02 kept saying contact your bank for a chargeback which my bank doesn’t do. Then to add to my financial difficulties 02 took my monthly payment the next day!! I am physically and mentally disabled and live in supported living and currently have no money to live on. This was my family’s Xmas money I had saved up all year. It’s still sitting In my pending payments. The last operator said I would have it by tomorrow now I’m being told Wednesday I am now unable to pay bills buy food etc. 

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MI5
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@Drewmcmon 

If the payment is "pending" it means it's not been claimed by O2 and will be automatically returned to your cleared funds in 4 to 5 working days, depending on your banks policy for unclaimed payments.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Bambino
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I will tag one of the very capable O2 online advisors who will be on tomorrow at 8 am.

@O2Lisa can you please look into this for @Drewmcmon?

I DO NOT WORK FOR O2



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madasaf1sh
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@Drewmcmon 

 

Your bank has to offer a chargeback scheme as per the mastercard and visa rules, if they are refusing to do so they are in breach and need to be reported to MasterCard / Visa. 

 

Unfortunately this is an issue with most banks as they don't work Just in Time with card payments, so they stick into the normal authorisation process.

 

As @MI5 has said, you need to speak to your bank if it is pending, and they can release the payment, you may need to get o2 to send an email to you saying that they are not claiming the funds..

- Xperia 1V - o2 and Spusu
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Drewmcmon
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Hi

02 have told me my normal contract is still running and have no intention of taking the funds. But my bank said they couldn’t do a chargeback unless 02 attempted to take the funds 

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Drewmcmon
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Hi thanks for the reply. I have screenshots of 02 employees guaranteeing they won’t take the funds but my bank said their policy is only to take action after 7 days. After 7 days it should appear back in my balance or THEN my bank will take action. My support worker has logged and listened to every call taken notes and we have had email transcripts of conversations 

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MI5
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@Drewmcmon 

Your bank has confirmed what I said above and after 7 days it will be back in your account as cleared funds with no further action required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Drewmcmon
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Thanks for putting my mind at rest. It’s just going to leave me with a few months to catch up on all the defaults that have came as a result of end of the month bills.

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MI5
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@Drewmcmon wrote:

Hi

02 have told me my normal contract is still running and have no intention of taking the funds. But my bank said they couldn’t do a chargeback unless 02 attempted to take the funds 


In this case a chargeback is impossible as O2 do not have the money, so they cannot return it to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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@Drewmcmon wrote:

Thanks for putting my mind at rest. It’s just going to leave me with a few months to catch up on all the defaults that have came as a result of end of the month bills.


Your bank should help with this @Drewmcmon 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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