Solved: 02 refreshwant

SophieP · ‎23-01-2022

Wanting to hand in my old device and take a new contract out. If I hand in this device, will I still have to pay the contract on it, or will it terminate

MI5 · ‎23-01-2022

@SophieP

You have to pay off the device plan.

You can't just hand the phone back.

You can sell it or recycle it to raise the funds.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-01-2022

@SophieP

You have to pay off the device plan.

You can't just hand the phone back.

You can sell it or recycle it to raise the funds.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎23-01-2022

Link to O2 recycle https://www.o2recycle.co.uk/

or try your local CEX etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

02 refreshwant

Urgent help required. O2 Credit Default - Applying...

Closed contact outstanding bill

Victim of fraud

When is contract up

iPhone 11