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02 refreshwant

SophieP
Level 1: Joiner
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Wanting to hand in my old device and take a new contract out. If I hand in this device, will I still have to pay the contract on it, or will it terminate

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MI5
Level 94: Supreme
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@SophieP 

You have to pay off the device plan.

You can't just hand the phone back.

You can sell it or recycle it to raise the funds.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@SophieP 

You have to pay off the device plan.

You can't just hand the phone back.

You can sell it or recycle it to raise the funds.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

Link to O2 recycle https://www.o2recycle.co.uk/

or try your local CEX etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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