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02 playing my details when someone phones me

Mollyralph
Level 1: Joiner
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My phone has been cut off ,all bills up to date ,when someone tries to call me they get a message saying my phone has been cut due to unpaid bill ..redirects ..then says "we are just pulling up your information your balance is £0 and  0 pence" ...this message is being played to EVERYONE who calls me ??? Totally mortified !

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Cleoriff
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@Mollyralph 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

 

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Cleoriff
Level 94: Supreme
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Registered:

@Mollyralph 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

 

Veritas Numquam Perit

Girl in a jacket
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Mollyralph
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All lines closed now 😞

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pgn
Level 63: Greatness Assured
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@Mollyralph wrote:

All lines closed now 😞


Lines open at 8am - good luck, @Mollyralph 👍

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