topic New contract taken out in March but airtime bill looks to have increased with inflation in Volt

New contract taken out in March but airtime bill looks to have increased with inflation

andyads74 — Sun, 07 May 2023 08:14:16 GMT

I took out a new Ultimate Volt contract in March (for which the o2 part of the bill is £25 for the o2 sim). When I was negotiating the new contract, I was assured that the new contract wouldn't be affected by the April inflation rise. Have just received my April bill and it has increased by ~£4, so it has increased with inflation. Is there any way to resolve this apart from a long winded (probably fruitless) call to o2 customer services?

Re: New contract taken out in March but airtime bill looks to have increased with inflation

Enlli — Sun, 07 May 2023 08:21:15 GMT

Depends when in March. If it was before 26th then you would be hit with the increase.

Looks like you were misinformed

Re: New contract taken out in March but airtime bill looks to have increased with inflation

pgn — Sun, 07 May 2023 08:49:13 GMT

@andyads74 see below:

Re: New contract taken out in March but airtime bill looks to have increased with inflation

MI5 — Sun, 07 May 2023 11:35:37 GMT

@andyads74

You need to contact Virgin and they will credit your account to cover the increase 0345 454 1111