topic Re: Volt mobile price increase in Volt

Volt mobile price increase

David41 — Mon, 17 Apr 2023 09:47:22 GMT

I recently switched to O2 because of the Bolt offer and was assured that the £6 monthly SIM deal would be the same price for the 12 month duration of the contract, by the Virgin person I was on Live Chat with. However, 02 have put the price up this month anyway! What can I do?

Re: Volt mobile price increase

MI5 — Mon, 17 Apr 2023 10:03:34 GMT

@David41

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Re: Volt mobile price increase

Breanna — Tue, 18 Apr 2023 08:20:36 GMT

Were you able to get in touch with O2 about this @David41?

Re: Volt mobile price increase

David41 — Tue, 18 Apr 2023 09:31:15 GMT

Yes, and they were no help at all, said those were the terms etc. I then spoke to Virgin who said the price will be as quoted, 6 pounds and will reimburse the extra charged this month

Re: Volt mobile price increase

Breanna — Tue, 18 Apr 2023 09:54:50 GMT

Thanks for the update about this @David41.