topic Re: O2 staff unaware of volt benefits in Volt

O2 staff unaware of volt benefits

viridis — Sat, 08 Apr 2023 10:46:44 GMT

Is there ANYONE at o2 that knows a single thing about this?

Been to 2 stores and rang and not one single person has a clue about this and one even made out I was making it up, even after I showed him the Web page.

If you're gonna offer a promotion o2, at MINIMUM train your staff on it.

Absolute joke of a company

Re: O2 staff unaware of volt benefits

Cleoriff — Sat, 08 Apr 2023 10:53:55 GMT

Pretty poor @viridis 🙄

Re: O2 staff unaware of volt benefits

viridis — Sat, 08 Apr 2023 11:09:24 GMT

Oh dear o2, I've just read an in store staff manual that shows tech treats ending 28th December 2022.

Perhaps you should stop advertising it as a benefit of joining o2 on volt considering it could be deemed as misrepresentation of service.

And its not even hidden away like old files, it's smack bang on the main links

This link under "why o2" directly links to https://www.o2.co.uk/virgin-media-o2

Where its shown as a benefit.

Sorry but 150 quid off a device is pretty big.

Time to complain

Re: O2 staff unaware of volt benefits

Enlli — Sat, 08 Apr 2023 11:09:27 GMT

O2 gets more like Virgin every day. Something I feared would happen

Re: O2 staff unaware of volt benefits

viridis — Sat, 08 Apr 2023 12:03:29 GMT

Lol, it's even on the volt pop-up that shows on main store page.

Re: O2 staff unaware of volt benefits

madasaf1sh — Sat, 08 Apr 2023 16:18:34 GMT

Looks like its not expired as its still in the current T&C's with not expiry date

So wonder if the shop manual isnt updated... Maybe try via the call centres... Also note it is up to £150 not a generic £150 off as its all tariff dependant and handset dependant.

Re: O2 staff unaware of volt benefits

viridis — Sun, 09 Apr 2023 21:42:35 GMT

Yeah, I know it's "up to" and on a z fold 4 tarrif it would be pretty up there.

The page I saw in the manual specifically said.

Tech treats discount vouchers will be phased out and no longer be offered after December 28th 2022.

I rang before I saw this and they didn't have a clue both in sales and general customer service. Not one store had a clue about it either.

It's simply not worth the looks the staff give you when you try to claim a discount that you know exists but they haven't got a clue.

Re: O2 staff unaware of volt benefits

pgn — Sun, 09 Apr 2023 22:03:06 GMT

If you want a 360º experience, O2's the place. Shame, really - resellers offer a better service, if Refresh and such is not important, and cheaper.