topic Re: PAC number in Volt

PAC number

Chrissie1 — Wed, 01 Mar 2023 13:42:38 GMT

Hi. A Virgin Media advisor set up a VOLT package for me which included changing my sim card. Whlst she was on the phone she sorted out a PAC number. The card has arrived but on the O2 web page my number is a new one. Will it change to my old number when I put the card in or has something gone amiss? The chat line is unavailable atm.

Re: PAC number

MI5 — Wed, 01 Mar 2023 13:54:17 GMT

@Chrissie1

You need to chase it up with O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: PAC number

Chrissie1 — Wed, 01 Mar 2023 15:40:31 GMT

I dont have Instagram or Twitter but I'll try FB. The online chat would be best though but still unavailable when I last looked.

Re: PAC number

MI5 — Wed, 01 Mar 2023 15:42:45 GMT

@Chrissie1

Try the shop pages. Chat sometimes pops up there https://www.o2.co.uk/shop

Re: PAC number

impy1 — Wed, 01 Mar 2023 16:11:47 GMT

I did the same in December and everything went smoothly,if you worried you can reguest the PAC yourself and inform O2,my phone as facility for 2 Sims so I left my Virgin one in and put O2 SIM in the other slot,so when switch is complete the virgin SIM will stop working,hope that makes sense

Re: PAC number

Breanna — Thu, 02 Mar 2023 12:53:21 GMT

Were you able to get through on Facebook @Chrissie1?