topic Re: Aerial Direct/Virgin Volt in Volt

Aerial Direct/Virgin Volt

2howard — Sat, 04 Feb 2023 09:44:43 GMT

Have any Aerial Direct and Virgin customers been successful in receiving Virgin Volt?.Virgin were very helpful when I applied to them to join but on contacting O2 they were informed my number had been cancelled. I contacted O2 who told me since 2015 Aerial managed my account contact them for help...there lies the problem no help.Iv been promised call back,never received,they won't give me a name or contact number for who ever dealing with it,probably because no one is.Masters of Fob off,it should never be this difficult.

Re: Aerial Direct/Virgin Volt

Enlli — Sat, 04 Feb 2023 11:03:08 GMT

If memory serves me correctly Aerial offer business accounts.

If so Volt is not available.

I do know that both the O2 and Virgin accounts have to be with them direct.

Re: Aerial Direct/Virgin Volt

jonsie — Sat, 04 Feb 2023 12:25:59 GMT

https://www.o2.co.uk/termsandconditions/business/volt-terms-and-conditions-for-o2-business

Re: Aerial Direct/Virgin Volt

Enlli — Sat, 04 Feb 2023 12:49:47 GMT

That's changed but I still think the OP has to be woth O2 direct

Re: Aerial Direct/Virgin Volt

2howard — Sat, 04 Feb 2023 13:07:45 GMT

Thank you for your reply,maybe having a business account is the problem then I don't know.I have Virgin broadband,tv and house phone for poss 10 years both vurgin and o2 show only my name as Bill payer to same home address.I have an E mail from o2 telling me that Aerial Direct manage my account and they should be able to help me,I forwarded that to Aerial at their request,also 02 told me 3 of their management company's and Ariel being one of them can claim

Re: Aerial Direct/Virgin Volt

2howard — Sat, 04 Feb 2023 13:16:05 GMT

The only requirement from Virgin is that you have an O2 sim,which I do and both account show the same bill payers name at same address which mine does.Just a shame that the additional minutes and faster broadband is there to be had but too difficult to get .