topic Re: Welcome to the Volt board! in Volt

Welcome to the Volt board!

Martin-O2 — Tue, 18 Feb 2025 13:58:23 GMT

Welcome to the Volt board ⚡

This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't already, please check out our Volt megaguide topic which explains what Volt is, how to get Volt benefits, and what to do if you run into any problems.

Questions / Issues with Volt

If your question is not answered on our megaguide or you need more information, then please create a topic on this board and our community members will be happy to assist where they can.

Questions / Issues with VM

If you have a question about a Virgin Media product or service, you can visit their community to find out more, ask a question or raise any issues you may have.

The latest VM News & products

From time-to-time we may highlight some Virgin Media news, products or services here that we feel our O2 or Volt customers may be interested in, but if you'd like the very latest news from Virgin Media O2, you should keep an eye on our news site, and if you'd like the very latest Virgin Media news, products or service launches or updates, then check out their Community here.

- The O2 Community team.

Re: Welcome to the Volt board!

pgn — Fri, 29 Apr 2022 06:32:40 GMT

Seems like the VM side of the house also have challenges getting their arms around Volt:

https://community.virginmedia.com/t5/Volt/Volt-rewards/m-p/4999642#M2

Thank goodness there's a decent on this side of the house 😎

Re: Welcome to the Volt board!

Cleoriff — Fri, 29 Apr 2022 07:40:22 GMT

"Thank goodness there's a decent Volt Megaguide on this side of the house"

Indeed. Pity someone hasn't done one for them!

Re: Welcome to the Volt board!

gmarkj — Sat, 30 Apr 2022 08:55:54 GMT

Don't worry - they'll get pointed over here soon enough!!

Re: Welcome to the Volt board!

Spartacus1982 — Wed, 01 Feb 2023 17:39:42 GMT

Can someone confirm this benefit is for the household and not just the person who has their name on the VM account?

Re: Welcome to the Volt board!

Enlli — Wed, 01 Feb 2023 18:03:50 GMT

Anyone at that address with an O2 Contract SIM

@Spartacus1982 wrote:
Can someone confirm this benefit is for the household and not just the person who has their name on the VM account?

Re: Welcome to the Volt board!

strickers — Mon, 08 May 2023 14:17:31 GMT

Hi, can someone from CS please look into my missing Volt. 14 days and it’s not there. @O2Ryan

Re: Welcome to the Volt board!

pgn — Mon, 08 May 2023 14:25:51 GMT

@strickers wrote:
Hi, can someone from CS please look into my missing Volt. 14 days and it’s not there. @O2Ryan

is the guide you need, @strickers - it contains the timelines and contact points for queries like yours. Good luck!

PS. If you want CS, you need to call 202, they don't visit this outpost, which is for other users of O2's offerings.

Re: Welcome to the Volt board!

strickers — Mon, 08 May 2023 14:32:30 GMT

Volt mega guide says 14 days, it’s been 14 days. Supposed to be automatic and it isn’t.

Re: Welcome to the Volt board!

pgn — Mon, 08 May 2023 14:42:47 GMT

Do both the VM and O2 addresses match exactly? That can delay things, the Guide advises what to do if that is the case - and other items that can be slowing your application.

You did click on the "Join Volt" banner that is plastered all over the O2 website, @strickers?

❔

Re: Welcome to the Volt board!

strickers — Mon, 08 May 2023 14:48:06 GMT

Yes they do, the Volt banner was there giving the either you’ve already joined or not eligible. It’s not there anymore.

Re: Welcome to the Volt board!

strickers — Mon, 08 May 2023 14:53:42 GMT

How bizarre. The banner just reappeared and allowed me to activate. It hasn’t been there for about 5 days!

Re: Welcome to the Volt board!

pgn — Mon, 08 May 2023 18:02:37 GMT

Wonders and tracking cookies, I suspect. Good luck @strickers 👍