topic Re: I still didn't get volt in Volt

I still didn't get volt

Larisa-25111967 — Thu, 17 Jul 2025 16:35:22 GMT

I have my contract started already around 6 month and still not connected to the VOLT for double my data

MI5 — Thu, 17 Jul 2025 16:39:09 GMT

Do your addresses match on both accounts?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

jonsie — Thu, 17 Jul 2025 18:00:15 GMT

As above, do check the exact address on both accounts

Maybe @Dave-O2 can assist?

Dave-O2 — Fri, 18 Jul 2025 08:28:49 GMT

As @jonsie, @MI5 have suggested does your address match on both the O2 and Virgin Media accounts?

If it does, please drop me a PM with your mobile number @Larisa-25111967